LOTS Wholesale Solutions is a brand of CP Wholesale India Pvt. Ltd., a wholly-owned subsidiary of Siam Makro Public Company Limited, Asia’s leading Cash & Carry operator for professional business operators. Through our cash and carry stores in India, our focus is on meeting our business customers’ needs and ensuring their satisfaction through the provision of a wide range of products to our members. Our members primarily include retailers, hotels, restaurants, catering businesses, service business operators, government agencies, hospitals and educational institutions.
Where are the stores of LOTS Wholesale Solutions?
LOTS Wholesale Solutions announced its entry in India in January 2018 and stared the operations in July 2018. The brand currently operates through 3 stores located in Netaji Subhash Place, Akshardham and Noida Sector 62.
Where all will be LOTS Wholesale Solutions stores?
We have opened our 3 stores in Delhi NCR and we will be opening more wholesale distribution stores in North India followed by other parts of the country.
Is there any store in Mumbai, Bangalore, Kolkata, Hyderabad and Chennai location?
We aim to open our stores pan India. However, currently we are focused on North India operations.
What are the store’s operating hours? Also, will the stores be open on Sundays?
The store is operational from 07:00 am to 09:00 pm on all seven days of the week.
What all can I buy at the store?
We have a selection of over 10,000 products at our stores. Our product range includes farm sourced vegetables, fruits, grocery, beverages, bakery, dairy, meat, fish, organic products, bedding, office equipment, stationery and office supplies, large range of disposable, cleaning consumables etc. We don’t sell – liquor, cigarette, construction materials and equipment, automobile, fuel. jewellery, mobile phones etc
Is there any minimum order limit for shopping?
Yes. If your purchasing from the store, the minimum purchase value has to be Rs, 1,000 per invoice. For minimum shopping invoice value through our ecommerce platform and App please Use this link for click here to visit
Why do I need to buy products for the minimum amount mentioned?
It’s the company policy that you need to buy products for minimum of Rs 1000 from our stores.
If I am making a purchase in large quantity, will I get a discount?
We offer transparent quantity based pricing. You will be able to avail benefits of various ongoing offer at the time of your purchase.
Can I purchase on credit from LOTS Wholesale Solutions?
We offer credit facility to our customers in select cases. For more details, kindly contact the Customer Helpdesk at our store.
Who is liable for the products during the transit?
If a customer is taking the product on his own post purchasing, the liability of the products lies with him. In case, if he asks for home delivery or he orders the product over other channels including ecommerce and teleshopping, the responsibility for delivery would be with the company till the time it has been delivered.
Do you accept all credit cards?
We accept all Visa and Mastercard cards.
Do you accept payment through online wallets?
We accept payment through Paytm.
Are there any restrictions on using credit/debit cards?
No, there are no restrictions on the use of credit or debit cards.
Can a non-member shop from the store?
A non-member cannot shop at the store as we are open only for registered business customers.
How many people can I bring with me?
On one card only one guest is allowed at a time and the member always need to accompany the guest.
Can I make purchases from any location with my card?
Yes, once you take a membership, you’d be eligible to make purchase from any of our stores, across India.
Can somebody else shop on my behalf?
Yes, you may register upto 4 person as your add on members to shop on your behalf. For registering add on members, kindly visit the store’s customer helpdesk with the Govt. Photo ID of the add-on nominees.
Can I shop online?
Yes, If you are a member, you can shop online and place order on our e-commerce platform and LOTS App 24X7.
Can I use a credit/debit card if I am availing of the Cash on Delivery (COD) facility?
Yes. You can use credit/ debit card while availing COD facility. Also, all purchases made through our ecommerce platform would require to be paid via payment facilities provided therein.
For more information on payment options via LOTS E-com and LOTS App, click here to visit
Do we get any help carrying goods to our vehicle/ stores?
Our staff will assist you to your vehicle or organise delivery. Please contact the customer helpdesk at the store.
The amount has been debited from my account but as per you the money has not reached your finance department.
If the money gets debited from your account and has not been received by us, kindly connect your bank.
I had placed an order 2/3 days back but still haven’t received it. What if I want to cancel the order now?
You can cancel your order at any point of time before delivery only if the product is not customised.
Do I earn any incentive if I exceed the sales beyond a certain limit?
Currently, we do not run any loyalty programme.
What is LOTS Wholesale Solutions Membership Card?
LOTS Wholesale Solutions Membership Card identifies you as our registered customer. Only customers/members carrying their Membership Card will be allowed to make purchases at the store.
How do I become a member?
You can register with us via two easy channels:
You can apply online by writing to us at contactus@cpwi.in and our staff will get in touch with you;
You can approach the information desk at any of our stores with the requisite documents and receive the membership on the spot
Do I need to have a business license to become a member and get a card?
Yes, you will need to provide valid business license/documents to register as a member and get a membership card. LOTS Wholesale Solutions caters to multiple segments of retailers and business/institutional customers through a membership-based system. If you are the owner or purchasing representative of a retail shop, restaurant, hotel, caterer, company or an institution then you are eligible to become a member.
What kind of business license/ documents are required to qualify to become a member and have a card?
You need to have any one valid licence from the inclusive list mentioned below.
GST Registration
Shops and Establishments License/Registration
Municipal Corporation’s Trade Licenses
Trade License / Permits
Government Department Registrations
Any other valid and applicable license/permit etc. for undertaking retail trade issued by Government, subject to verification/approval by CPWI
Can I use my PAN Card, Voter ID, Driver’s License and Aadhar Card to get a Customer Card?
No. You need to have any of the business licences mentioned in the answer above, to register with us.
If I become a member, how many cards do I get?
We issue 1 primary cards + 4 add on cards per business establishment.
I have registered with LOTS but haven’t yet received my membership card. Can I still shop at LOTS?
Post registration, the membership card is couriered to our customers. However, if you still haven’t received your card, you may visit the store with your business licence and Govt. Photo ID to get your card and start shopping.
Do I need to pay the company to become a member?
No, there is membership fee. Registration is free.
Have more questions?
Send us your questions and we will answer you shortly!
